在速賣通上面開店運(yùn)營(yíng)， 肯定也離不開對(duì)客戶的維護(hù)，而且也避免不了去催促客戶下單，如果各位還不懂得這個(gè)技巧的話，那今天我就來給各位詳細(xì)介紹一下速賣通催單的方法和常見話術(shù)。

1、Dear Friends,We are so honored to be your supplier.In order to establishing our first cooperation, we will offer a 5% off on this order.Discounts already made, what you need to do is just pay for it directly.Thank you and best regards。

2、Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!

3、Dear,I give you a discount about this order,hope you will like it.And as soon as you make a payment.I will send it ASAP.Please don't worry.If you have any problem about this product or others.I am pleasure to help you to solve with that。

常見話術(shù)有哪些?

1.打電話(尺碼錯(cuò)誤)--客戶自己測(cè)量了尺寸發(fā)現(xiàn)與網(wǎng)站上描述的不同

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

I see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.I think maybe the tailor gave us the wrong size information.

could you cancel the dispute?I want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,I will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?

Ps:重點(diǎn)是轉(zhuǎn)移話題，不要一直糾紛是否真的錯(cuò)誤了，因?yàn)橛袝r(shí)候我們是代銷的產(chǎn)品，并沒辦法拿到實(shí)際的樣品進(jìn)行測(cè)量，主要是問他能不能穿，不能穿可以給他朋友或者同事，然后引導(dǎo)他再買一次，給他些折扣。

2.打電話(貨物在途中)--單號(hào)一直停留在某處沒有動(dòng)

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

you open the dispute because the package is still on the road,I think you also know we actually sent it out by express,just the speed of express is very slow this period,I got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if I have any new information,i'll let you know at the first time.

Ps:中國(guó)郵政的速度大家有目共睹，有時(shí)堵起來2個(gè)月都卡著不動(dòng)，這種情況主動(dòng)提出延長(zhǎng)收貨時(shí)間，跟他一起關(guān)注物流信息。

3.打電話(無法查詢單號(hào))--單號(hào)剛填上去就說查不到信息

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

you open the dispute because you can't check any information of the tracking number.I checked it this morning and see it has already arrived in Orenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.

Ps:很多時(shí)候都是我們剛填上單號(hào)顧客就開始查，查不到信息就提糾紛，這種情況就是把自己的查詢結(jié)果告訴給他。

速賣通因?yàn)槭且粋€(gè)跨境電商平臺(tái)，因此也對(duì)客服的要求很高，需要各位懂得多國(guó)的語言，這樣才能夠更好的溝通促進(jìn)成交呢。

速賣通店鋪怎么設(shè)置修改語言？能批量改語言嗎？

速賣通平臺(tái)是跨境的，所以這也就決定了速賣通支持英文、葡萄牙語等多個(gè)國(guó)家的語言。那如果是速賣通店鋪賣家要修改之前原來設(shè)置好的語言，應(yīng)該如何在后臺(tái)修改呢?

在新版的產(chǎn)品發(fā)布頁面標(biāo)題和詳描均可單獨(dú)設(shè)置多語言內(nèi)容。標(biāo)題可以點(diǎn)擊英文標(biāo)題右側(cè)的“設(shè)置多語言”進(jìn)行設(shè)置;詳情描述可以選擇APP/PC端之后，在左上角切換希望自主編輯的多語言。

賣家發(fā)布的多語言產(chǎn)品之后，是會(huì)顯示在對(duì)應(yīng)的國(guó)家分站中;同時(shí)，也會(huì)展示在其他多語言商品的推廣展示渠道，是不用賣家手動(dòng)去設(shè)置展現(xiàn)的。

能批量改語言嗎?

目前批量修改產(chǎn)品信息還不支持批量修改多語言。產(chǎn)品信息模塊還不完全支持多語言功能，若在多語言編輯產(chǎn)品里引用了產(chǎn)品信息模塊，產(chǎn)品信息模塊的信息只是進(jìn)行了自動(dòng)翻譯。

當(dāng)自主編輯并發(fā)布了多語言版本，是以商品維度進(jìn)入審核，該商品狀態(tài)為“審核中”，此時(shí)無法編輯其他語言版本。如果某一個(gè)商品的某一個(gè)版本出現(xiàn)審核不通過的情況，處罰也是針對(duì)整個(gè)商品。因此務(wù)必確保多語言信息內(nèi)容的合理合法性。

速賣通現(xiàn)在已經(jīng)提高了開店的門檻，那現(xiàn)在是哪些人和哪些產(chǎn)品適合速賣通平臺(tái)呢?

1、產(chǎn)品便宜，但利潤(rùn)充足。

這點(diǎn)必須符合速賣通平臺(tái)特點(diǎn)，鶴立雞群的你很難被人看上。

2、有傳統(tǒng)外貿(mào)經(jīng)驗(yàn)的貿(mào)易公司。

這是對(duì)傳統(tǒng)供應(yīng)鏈的補(bǔ)充，有幾款市場(chǎng)銷量好，配合度高的工廠去開發(fā)新品，很快可以做起來。

3、某個(gè)產(chǎn)品的垂直供應(yīng)鏈。

只有在一個(gè)品類做到極度專業(yè)和細(xì)致，并且隨時(shí)優(yōu)化供應(yīng)鏈和知道產(chǎn)品客戶需求，才能夠在速賣通上面殺出一條血路來。

做速賣通的企業(yè)，還是得有人至少懂得英文才行。雖然說現(xiàn)在的速賣通只要是企業(yè)都能開店，但是大家也得先了解一下整個(gè)速賣通市場(chǎng)，看看自己有無優(yōu)勢(shì)沒有。

這個(gè)問題還有疑問的話，可以加幕.思.城火星老師免費(fèi)咨詢，微.信號(hào)是為: msc496。

推薦閱讀：

淘寶刷爆款是什么意思？要不要刷？

淘寶商家在開店之前需要做哪些準(zhǔn)備？怎么去選取類目？

開淘寶店鋪怎么才能讓自己店鋪成為行業(yè)先鋒店鋪呢？

更多資訊請(qǐng)關(guān)注幕 思 城。